Baseline your estate
Before hours start being drawn, we document the configuration, integrations, reports and customisations we are being asked to support, so triage is informed rather than exploratory.
Maximo Support · SLA-backed · Onshore Australia
IBM Maximo support services
Pre-purchased IBM Maximo expert hours with a real SLA. Severity-1 response within four business hours, an Australian onshore lead consultant, and a 12-month subscription with a 14-month runway so the hours you buy are the hours you get to use.
Ask about Support HoursMaximo expertise on tap, without a permanent hire
Maximo support demand is not flat. It spikes around upgrades, patches, integration incidents and audit season, then goes quiet. A permanent senior Maximo specialist is well into six figures fully loaded once salary, super, leave, payroll tax, training and recruitment are counted, and that is for a single skill-set that may be fully utilised only a few months of the year.
Support Hours sits between a full-time hire and ad-hoc contractors. It is a 12-month subscription with a 14-month runway: buy a block of expert hours, use them across a full calendar year, and draw down anything left in two extra months. Up to 50% of unused hours roll over on renewal.
The commercial point is flexibility, but the operational point is continuity. The same Maximo consultants who know your configuration handle the incident, the report change and the patch, rather than a new contractor rediscovering your estate each time.
What Maximo Support Hours include
SLA-backed response
Severity-1 response within four business hours and Severity-2 response within one business day, agreed up front rather than negotiated during an incident.
Onshore Australian lead
An Australian onshore lead consultant accountable for your estate, backed by a remote consultant pod so capacity is there when something lands badly.
Configuration and workflow changes
Configuration, customisation and workflow changes handled as part of the subscription, not raised as separate statements of work each time a process moves.
Integration troubleshooting
MIF, REST and OSLC interface troubleshooting by consultants who design these integrations rather than by a generalist service desk.
Reporting and patching
BIRT and custom report development, plus upgrade and patching support so version currency does not quietly slip year after year.
Quarterly health checks
Included quarterly health checks that surface configuration drift, integration failures and performance issues before they become incidents.
How Maximo support works in practice
Triage against severity
Incidents are assessed against the agreed severity definitions and responded to inside the SLA. Severity-1 gets four business hours, Severity-2 gets one business day.
Fix and feed back
Fixes are applied and the underlying cause is recorded. Recurring causes become improvement backlog items rather than a permanent tax on the support pool.
Use the pool for enhancements
Between incidents the same hours fund configuration changes, workflow adjustments, new BIRT reports and patch application, which is where most of the value actually lands.
Quarterly health check
A structured review each quarter covering configuration drift, integration health, performance and version currency, with a written set of recommendations.
Roll over and re-plan
At renewal, up to 50% of unused hours roll over and the block is re-sized against what the next twelve months actually look like, including any upgrade on the horizon.
Support credentials
Four-hour Severity-1 SLA
The published response commitment for Support Hours clients, with Severity-2 inside one business day.
Onshore Australian delivery
Melbourne-based practice with an Australian onshore lead consultant on every support engagement.
Full-stack Maximo skills
Configuration, workflow, automation scripts, BIRT reporting, MIF/REST/OSLC integration and patching handled by the same practice.
IBM credentials
IBM Silver Business Partner led by an IBM Champion (2022-2026) with IBM Maximo implementation and support expertise.
Maximo support FAQs
Common questions about Maximo support SLAs, what Support Hours cover and how the subscription compares with hiring.
How do Valueztech Maximo Support Hours work?
Support Hours is a 12-month subscription that gives you a pre-purchased block of IBM Maximo support and enhancement hours with a 14-month runway. You buy a block of expert hours, use them across the calendar year, and draw down anything left in two extra months. It is a flexible alternative to hiring a full-time Maximo specialist.
What are the Maximo support SLA response times?
Severity-1 response within four business hours and Severity-2 response within one business day, with an Australian onshore lead consultant accountable for the engagement.
What is included in Maximo support?
Configuration, customisation and workflow changes; integration troubleshooting across MIF, REST and OSLC; BIRT and custom report development; upgrade and patching support; and quarterly health checks. You get an onshore lead consultant backed by a remote consultant pod.
Do unused Maximo support hours expire?
The 12-month subscription carries a 14-month runway, and up to 50% of unused hours roll over on renewal, so a quiet quarter does not simply evaporate.
Is Maximo support cheaper than hiring a Maximo specialist?
A permanent senior Maximo specialist is well into six figures fully loaded once salary, super, leave, payroll tax, training and recruitment are counted, for a single skill-set that may be fully utilised only part of the year. Support Hours lets you draw senior specialists when you need them and scale down between projects.
Can Support Hours cover an upgrade or a project?
Support Hours covers upgrade and patching support and absorbs the enhancement work that surrounds a project. Large upgrade and migration programmes are scoped separately as project engagements, and clients frequently run both - the subscription for business-as-usual, a project for the programme.
Is Maximo support delivered from Australia?
Yes. Every Support Hours engagement has an Australian onshore lead consultant, supported by a remote consultant pod, and Valueztech is headquartered in Melbourne.
Size a Support Hours block for your estate
Tell us how many Maximo sites, integrations and custom reports you run and we will size a realistic block of hours, including the upgrade work you already know is coming.
Ask about Support Hours